Travel And Tour World: Share your journey with us?

Vikas Sharma: Encalm’s journey began on October 01, 2021 with the vision of providing top-quality airport hospitality services to travellers. In this short span, we have established ourselves as a prominent player in the airport hospitality industry. Our commitment to delivering luxurious experiences sets us apart, and we take pride in our ability to offer exceptional services that make a lasting impact on every traveler’s journey.

Travel And Tour World: Tell us about the unique services and highlights of Encalm Hospitality that set it apart from other airport hospitality brands?

Vikas Sharma: Our mission is to create delightful experiences everytime whereas our vision is to be the world’s most admired hospitality organisation that creates value for its stakeholders. These pillars distinguish us from the rest. Encalm Hospitality stands out from other airport hospitality brands through its unique services and remarkable highlights. Our signature offerings include the Atithya Meet and Assist Services, which are tailored to individual requirements and ensure a memorable experience. Additionally, the Encalm Lounges provide a haven of comfort and relaxation, offering amenities such as uninterrupted Wi-Fi, gourmet cuisines, and access to flight information. These elements combine to create a superior travel experience that distinguishes us in the industry.

Travel And Tour World: What are some of the most popular services in Encalm Hospitality?

Vikas Sharma: Currently, we are offering a comprehensive range of airport services that cater to various aspects of the travel experience. Right from the Atithya, which is our meet and greet service to Encalm Lounge and Encalm Spa, each and every service have been conceptualized to make travelling seamless and pleasurable.

Our meet and greet service, Atithya, is specially curated to make travellers’ journey memorable at airports by providing assistance throughout the airport proceedings. In Atithya, we offer services which include baggage handling, buggy service, porter service, and exclusive lounge access. The hospitality provided by Encalm associates to travellers and passengers is what makes Atithya so special.

Our luxurious lounges under the brand name Encalm Lounge, includes modern lounge bays, live food counters, uninterrupted Wi-Fi services, drinks, newspapers, and magazine for guests to just sit back and relax while they wait for their flights.

Encalm Spa is a perfect getaway for travellers looking for ways to revive themselves. From physical and mental well-being to improvement in blood circulation and pain relief, our Spa offering comprises of the Signature Encalm Massage, Thai Massage, Foot Massage and Head Massage among other services that ensure a seamless experience.

To cater to the needs of busy professionals on the go, we have recently launched a business center at Delhi International airport T3. If you are a business executive, freelancer, entrepreneur, or want a comfortable and convenient space to work or do meetings while traveling, then business centres are the perfect thing for you. These business centers provide an array of facilities like workstations, high-speed Wi-Fi, tea and coffee, printing, photocopy, scanning services, and a meeting room.

Travel And Tour World: How does the brand cater to different types of travellers, such as families, and business professionals?

Vikas Sharma: At Encalm Hospitality, we understand the unique requirements of travellers from different verticals. This becomes possible, owing to our expertise in curating the perfect airport experience for our valued customers. We specialise in creating a seamless and enjoyable experience for different types of travellers, right from families to senior citizens, children and adults. Our services prioritize convenience and comfort, allowing families to navigate the airport with ease. For business professionals, we understand the importance of efficiency and time management. Our services are designed to streamline airport formalities and provide a conducive environment for work and relaxation. By catering to the unique requirements of various traveller segments, we aim to enhance how they perceive travel in general.

Travel And Tour World: How does a brand become a perfect place for creating delightful airport experiences?

Vikas Sharma: Encalm Hospitality has curated an environment that fosters delightful airport experiences. From the moment travellers enter our lounges, they are greeted with a sense of tranquility amidst the bustling airport atmosphere. With our trained professionals who greet every visitor with a smile on their face to our chefs and in-lounge teams who inculcate the values of warmth and positivity to the Encalm offering — We prioritize luxury, convenience, and technology integration to create a seamless and rewarding experience. Our lounges provide a respite from the chaos, offering amenities that cater to the diverse needs of travelers. Whether it’s enjoying a gourmet meal, indulging in spa services, or simply finding a moment of solace, we, at Encalm strive to create an environment where travellers can truly relax and enjoy their time— whether it be before, between and after the flights.